Questions? 1-888-354-BIKE email

Rock The Bike

Rock the Bike’s Store Policies

We strive for 100% customer satisfaction. We provide unique, high-quality products, and generally side with the customer whenever there’s a customer service issue. 

Product Warranty

The various products in our online store have different warranty policies. For Rock The Bike products including our most popular products in the Fender Blender line, you have a 2 year warranty for defects in the product. This warranty does not cover damage due to wear and tear, loss, overloading, misuse, abuse, incorrect assembly, incorrect use , or anything else beyond Rock the Bike’s direct control.

Warranty becomes void on bike blender products without the Rock the Bike badge on the frame and/or blender base. Customers may be subject to badge verification before warranty will be issued.

The warranty is valid if you purchase from any of our approved distributors/dealers, unless the badge is removed.  

90-Day Fender Blender Guarantee

For whatever reason, if you’re not satisfied with your Fender Blender or Spin Art purchase in the last 90 days please give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Stock items are subject to a restocking fee. For custom branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

Rock the Bike does not supply shipping labels for returns, pay for return shipping, refund the initial cost of shipping for your order.

30-Day Storewide Guarantee

If you’re not satisfied with something you purchased in the last 30 days, for any reason, please, give us a chance to make it right. Call (toll-free) 1-888-354-BIKE or email us through the contact page, and we will either refund your purchase and help you return the item you don’t want, or find a creative, positive way to resolve your issue.

Stock items are subject to a restocking fee. For custom branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

Rock the Bike does not supply shipping labels for returns, pay for return shipping, refund the initial cost of shipping for your order.

Payment Terms & Policies

We request payment at the time of purchase and require it before shipping. For all orders under $5,000 we accept Credit Card, PayPal, Bank Transfer, Cash or Check. For purchases of more than $5,000,we accept Credit Card*, Bank Transfer, Check.

Payment should be made in US Dollars, or at the daily exchange rate. All invoices/estimates/sales receipts are in US Dollars.

Orders will not be processed until payment is received.

If this policy inhibits your ability to purchase an item or service from Rock the Bike, please call us directly at 1-888-354-BIKE. We would like to get you riding, glowing and blending and will work with you to establish a secure payment method.

1. Cash payments: Best delivered in person. If you are unable to visit our shop, please send us a money order or certified check which can be obtained at your bank or post office.

2. Checks: By far the best payment method. You are welcome to send us a personal check through the mail,. Allow 2 weeks after receiving the check to process, fulfill the order, and ship.

3. Credit Card: We accept Visa, Mastercard, American Express or Discover.  

*For orders over $5,000 a 3% processing fee is added to your total.

We need the following information:

  1. The 16 digit credit card number
  2. The expiration date
  3. The billing address of the card
  4. Name on card
  5. The 3 digit CCV code from the back of the card

To get us the information, you can:

  1. Call us M-F 9:00am – 5pm PST, 1-888-354-BIKE (2453) OR 510-338-3326
  2. Contact us via google chat: rockthebike@gmail.com
  3. Leave your credit card details on a secure bulletin board and then notify us that you have done so. Bulletin board: https://ww7.aitsafe.com/mbrd.htm?usr=9065386
  4. Use our CC Authorization Form. Please email customerservice@rockthebike.com for the form.

4. PayPal: To pay using your paypal.com account, send payment to payments@rockthebike.com. Include your invoice/estimate number.

5. Wire Transfer. To pay via Wire Transfer or International Bank Transfer, please email us at customerservice@rockthebike.com to get details.

Return Policy

We offer a 30 day money back guarantee for all stock products if they are returned in a like-new condition. The cost of shipping is non-refundable. Please ship your return using the original box and packaging.

For items returned after 30 days, we approve returns on a case-by-case basis after review of your account. Please call our customer service department for review of your order. For all returns accepted after 30 days, a 20% re-stocking fee will be assessed.

For custom branded orders we will not refund the cost of branding, and a 20% restocking fee will be applied to your refund so our team can remove your branding from the bike.

We work hard to make custom products that fully satisfy your needs. If an issue arises with a custom made product, please contact us so we can fix the problem or reach a happy resolution.

Ship returns to:

Rock the Bike
ATTN: Returns
6323 SAN PABLO AVE
Oakland, CA 94608

 **Rock the Bike does not supply shipping labels for returns.

Credit Card Security

We take your credit card security seriously. We will not store your 16-digit credit card info, even for repeat customers. We cannot access credit card numbers through our online store, either. If we believe there is a fraudulent charge through our online store we will call you to verify your account information with your bank.

We don’t mess around on online security either. We maintain a valid, current SSL certificate. This is what enables us to put our web site behind HTTPS encryption. 

Please note that our 888-354-BIKE number occasionally routes to a cell phone. We have never had an issue regarding this, but if you don’t want to provide payment information over a cell phone line, please ask us to call you back from a land line.   

Customer Service

If you need assistance with any of your Rock the Bike products please contact us at customerservice@rockthebike.com, or call our toll-free number at 1-888-354-BIKE. We will get back to you in a timely manner. We are closed on the weekend and advise you to install or assemble your products the week before your event so we can help solve any problems that may arise.

Privacy Policies

Rock the Bike has never sold the names or email addresses of our customers or online community members to any 3rd party. If we hear of cool web sites, email lists, etc., we will let you know in an ‘opt-in’ way. Do not worry that you will receive email from unknown third parties.