Shipping and Logistics for Rentals
We strive to timely and affordably ship your rental. Our primary shipping partner is FEDEX. If you have an event deadline, please include the event date during checkout as a comment on your order, email or call us. We are not responsible for a late arrival if you have not shared the deadline with us.
International Shipping: We ship anywhere FEDEX/USPS/DHL ships, including International. We strive to include enough time to ensure your product arrives by your deadline, and account for time in Customs, however this is not always possible. International shipments take anywhere between 2 – 10 days. Please be aware that all international import tariffs & duties are the responsibility of the customer and may be due upon receipt of the product or billed to the customer later. Rock The Bike can not estimate these charges – please contact your government or import agent for tariffs & duties.
Shipping Deadline: We ship every week day; however, some products are built to order. If we can’t make it happen with Ground shipping we’ll tell you that we need to upgrade you to Express shipping.
Express Shipping: Express shipping requires putting your parcel on a plane, which has greater environment impact than in a truck (Ground).
Pallet Shipping: For those customers that prefer their bike(s) to arrive ready-to-blend, we offer pallet shipping. Pallet shipping will arrive on the date you specify, even at a specific time of day if you desire. Shipping companies may charge extra if your destination is a limited-access location (schools, for example), a residence, or requires a lift-gate (if there is no loading dock or forklift available).